Privacy policy
Effective Date: October 3, 2025
Smart Dispatch ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website ("Site") or otherwise interact with us.
This Policy applies to Smart Dispatch.
If you do not agree with our policies and practices, do not use our Site. By accessing or using this Site, you agree to this Privacy Policy.
1. Definitions
- "Personal Data" refers to any information that identifies or can be used to identify a natural person.
- "CCPA" refers to the California Consumer Privacy Act.
2. Applicability
Our services are primarily offered to users in the United States and Canada. If you're accessing the Site from outside these regions, please be aware that your data may be stored or processed in the United States, where data protection laws may differ from your home country.
3. Information We Collect
We may collect:
- Contact information such as name, phone number, and email address.
- Business information, such as carrier or dispatcher company name, type of equipment, and service preferences.
- Technical data, such as IP address, browser type, and interaction with our Site (through cookies and analytics tools).
We collect data directly from you via forms, emails, or when you contact us. We also collect certain information automatically through analytics and tracking technologies.
4. How We Use Your Information
Your information may be used to:
- Provide our dispatching services to you
- Communicate with you regarding services, quotes, or support
- Improve our website and user experience
- Send load offers, booking confirmations, and availability updates
- Comply with legal or regulatory obligations
We do not sell your Personal Data.
5. Sharing Your Information
We may share your Personal Data with:
- Our service providers (such as payment processors, IT services)
- Legal or regulatory authorities when required
- Affiliates or subcontractors for service delivery purposes
All third parties are required to maintain the confidentiality and security of your data.
6. Cookies and Tracking Technologies
We use cookies and similar tools (like Google Analytics, Meta Pixel, Hotjar) to:
- Understand how users interact with our site
- Improve performance and security
- Personalize content and marketing (if applicable)
You may manage your cookie preferences via your browser settings.
7. Data Security
We implement reasonable safeguards to protect your information, including SSL encryption, secure server storage, and limited internal access. However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your information as long as necessary for business or legal purposes. You may request deletion of your data by emailing us at service@smartdispatch.net.
9. Your Rights (U.S., Canada, and EU Residents)
Depending on your location, you may have rights to:
- Access the data we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of direct marketing communications
Contact service@smartdispatch.net to exercise these rights.
10. Children
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
11. SMS Communications
By opting into SMS services, you agree to receive:
- Load offers
- Dispatch updates
- Availability checks
- Special instructions
Message frequency varies. Standard carrier rates may apply.
You can opt out anytime by replying STOP to any message or by contacting us.
12. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page. Your continued use of the Site constitutes acceptance of any changes.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact:
Smart Dispatch
Email: service@smartdispatch.net
Phone: +1 (803) 681 0011